CALGARY COUNSELLING CONTACT

We’ve made booking as simple and stress‑free as possible—because your focus should be on your healing, not logistics.

You can schedule anytime through our secure Jane booking portal, which shows real‑time availability so you can choose a time that works best for you.

If you need to make a change, we ask for at least 24 hours’ notice. This allows us to offer your time to another client who may be waiting and helps maintain consistent care. Cancellations made with less than 24 hours’ notice, or missed sessions, are billed at the full session fee ($150 CAD).

You can reschedule directly through your Jane account or by emailing us—whichever feels easiest. And if you ever feel uncertain about the process, we’ll guide you through step‑by‑step.

We ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.

This helps us keep sessions available for other clients who may be waiting and supports the consistency that makes therapy most effective.

• Cancellations with less than 24 hours’ notice are billed at the full session fee ($150 CAD).

• Missed appointments (no‑shows) are also billed at the full fee.

• Your card on file may be charged for late cancellations or no‑shows without additional notice.

You can cancel or reschedule any time before the 24‑hour window:

• Through your Jane booking portal.

• By emailing us at compassionatecentral@gmail.com

If an unexpected emergency comes up, please reach out—we understand that life happens and will review situations on a case‑by‑case basis.

This policy helps protect the integrity of your therapeutic process and ensures we can offer timely care to all clients.

We offer flexible appointment times so therapy can fit naturally into your life.

Most sessions are available Monday to Friday, with a range of daytime and early evening times to suit different schedules. Our Jane booking portal always shows the most current openings.

If you need a time outside our regular hours, let us know—we’ll explore options with you where possible. Many clients choose a consistent weekly or bi‑weekly time to build momentum, but we’ll collaborate on a rhythm that works best for your needs and pace.

Our goal is to make it as easy as possible for you to attend regularly, so therapy becomes a steady source of support rather than another stressor in your week.

We offer in‑person therapy only, because we believe the face‑to‑face connection in a shared space can create a deeper sense of safety, presence, and therapeutic momentum.

Meeting in person allows for subtle, real‑time communication—body language, facial expressions, the shared energy of the room—that can strengthen the therapeutic relationship and support meaningful progress.

Our sessions take place at our Calgary office in a comfortable, private space designed to help you feel at ease. For many clients, simply arriving in a dedicated space for therapy helps signal to the mind and body that this is time set aside for your healing and growth.

Our office is located in Macleod Place II, Suite 500 (5th floor), 5940 Macleod Trail SW, Calgary, AB, T2H 2G4.

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We’ve made arriving as easy and stress‑free as possible:

• Free 1‑hour parking is available right at the building’s main entrance. Simply scan the QR code at reception to register your license plate.

• If those spots are full, there’s also free 2‑hour street parking along 3rd St SW.

View parking map

When you arrive, take the elevator to the 5th floor. During business hours, the receptionist will greet you and check you in. If reception is momentarily unattended, you’re welcome to relax in the lounge—I’ll come meet you there.

Yes—our office is wheelchair accessible and designed to be as welcoming and comfortable as possible for all clients.

Macleod Place II offers elevator access from the main floor to our 5th‑floor office, as well as accessible restrooms within the building. The free parking area at the main entrance includes accessible parking spots close to the door for your convenience.

If you have any specific accessibility needs—such as extra time for arrival, assistance navigating the building, or other accommodations—please let us know in advance. We’ll do our best to make your visit smooth, comfortable, and stress‑free.

Our goal is that every client feels safe, respected, and fully supported from the moment they arrive.